Jakarta – PT Asuransi Adira Dinamika (Adira Insurance) is currently active in processing claims related to flood incident in Jakarta and its surroundings, due to heavy and well distributed rains during three days from Thursday to Saturday (3/2).

Until Tuesday (6/2), the number of car claims reported by customers has reached about 250 policies, and it is expected to possibly reach 500 claims when the incident is over, said Willy Suwandi Dharma, President Director of Adira Insurance. 

“Facing this emergency situation, we will accelerate the claim process provided the claim is filed in accordance with applicable procedure and the policy covers flood,” said Willy.

Soon after receipt of flood information, the BOD members of Adira Insurance immediately gathered, holding coordination meeting on the company’s operation and service, both service to the customers and employees of Adira Insurance. 

"We directly established two Main Teams. The first team is assigned to set up a Flood Aid Post that is aimed at evacuating affected employees and providing logistic support. The second team is intended to focus on serving affected customers,” said Willy.

Adira Insurance is prepared to serve customers in such a condition. ”The teams of autocillin care (call center), Inspector (surveyor), and autocillin rescue consisting of Emergency Roadside Assistance fleet and car towing truck have been trained and prepared to serve customers in claim process, on-the-spot car repair for minor damage, and car towing.  In addition, we also have partnership with quality garages," said Willy. 

Willy accompanied by CSR & PR Dept. Head, Ernita Sari said that the flood incident is an chance for the company to implement its commitent to realize its promise to the customers.

“There is a positive side we can learn from this situation, that is to improve people’s trust in insurance industry. At the moment, insurance is not yet deemed important by public in general. Also, people’s trust in insurance company remains relatively low. Now is the right moment for the insurance company to show its commitment to customers,” Said Ernita. 

In addition to commitment proving, the presence of flood will minimize tariff war amongst similar companies. "In the past, tariff war was common but after the flood incident, there might be no more tariff war,” said Ernita.

With regard to the financial performance of Adira Insurance, Willy said that despite its five year operation, its financial performance is good and it has been included in the big ten that won the national insurance market share. The financial performance of the company that booked a total premium of up to Rp. 436.19 billions and a total assets of Rp. 688.18 billions in 2006, said Willy, will not be affected by the flood incident. 

“We manage the company with high care, and therefore all risks have been anticipated in advance,” said Willy.

Autocillin customers who need assistance in claim process, car repair, and car evacuation may call immediately autocillin care 021 390 3456 and SMS channel 0812 111 3456.