Autocillin FAQs

1. Can I get emergency help when I face a traffic accident?
2. How to get further information about Autocillin product and service?
3. What is the difference between Autocillin classic and Autocillin Ikhlas?
4. What is meant by indemnity limit in Autocillin Ikhlas product?
5. Is the driver also covered by Autocillin in the event of accident when he drive my car?
6. Can I get medical expenses coverage in the event of accident?
7. What is the maximum vehicle age that can be insured by Autocillin?
8. Can I insure my built up vehicle?
9. What is meant by Autocillin anchor garage?
10. What is the benefit of using Autocillin anchor garage?
11. Why do I need to inform cellphone number to Autocillin/Adira Insurance?
12. What is meant by Previous Defect Clause? How will this clause influence any claim submission?
13. How to extend my Autocillin insurance policy?
14. How to get further information about Autocillin product and service?

1. Can I get emergency help when I face a traffic accident?
   Yes. You can get an emergency help by contacting Autocillin Care at 021 390 3456 or through SMS Channel to 0812 111 3456. Soon after you report the event, we will help you immediately.
   
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2. How to get further information about Autocillin product and service?
   To get further information about Autocillin product and service, you can contact Autocillin care at 021 390 3456, SMS Channel to 0812 111 3456, and by contacting or directly visiting our nearest representative office in your town.
   
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3. What is the difference between Autocillin classic and Autocillin Ikhlas?
   Autocillin classic offers insurance product with more varied features while Autocillin Ikhlas offers insurance product with reachable price through the freedom to choose specified premium amount.
   
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4. What is meant by indemnity limit in Autocillin Ikhlas product?
   And how to determine it? Indemnity limit in Autocillin Ikhlas product is the amount of indemnity limit in the event of claim by the Customer according to the amount agreed by the Customer when he/she buy TLO Autocillin Ikhlas product. Selected indemnity limit will determine the amount of indemnity in the event of claim, where the maximum indemnity value is equal to indemnity limit or vehicle’s market value immediately before the occurrence of loss.
   
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5. Is the driver also covered by Autocillin in the event of accident when he drive my car?
   If you extend the coverage with personal accident insurance, the driver and passenger of the insured car will be covered in the event of accident. Therefore, when your driver driving your car, he will be covered as well.
   
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6. Can I get medical expenses coverage in the event of accident?
   You can get medical expenses insurance by extending the coverage of Autocillin product.
   
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7. What is the maximum vehicle age that can be insured by Autocillin?
   Maximum vehicle age that can be insured by Autocillin depends on the product selected by the customer. If the customer selects comprehensive coverage, the maximum vehicle age allowed is 8 years. If the selected coverage is Total Loss Only, the maximum vehicle age allowed is 15 years.
   
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8. Can I insure my built up vehicle?
   You can insure your vehicle through Autocillin, but it does not relate to Autocillin classic and Autocillin Ikhlas products. Acceptance process depends on applicable terms and conditions that can be further inquired to Adira Insurance Branch Offices.
   
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9. What is meant by Autocillin anchor garage?
   Autocillin anchor garage is our affiliated repair shops that provide best quality services under continuous supervision of Adira Insurance.
   
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10. What is the benefit of using Autocillin anchor garage?
    The benefit of using Autocillin anchor garage is the availability of special services as follows:
    1. Lifetime guarantee, lifetime guarantee for body painting work from Autocillin anchor garage during the insurance period.
    2. Pick Up Delivery, we will pick up and deliver your car for any work at Autocillin anchor garage. It means that you do not need to travel for a long distance
    3. Car Progress Monitoring Service, we will provide you with updated information regarding the working status of your car at Autocillin anchor garage.
    
    
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11. Why do I need to inform cellphone number to Autocillin/Adira Insurance?
    Your cellphone number needs to be informed to Autocillin/Adira Insurance, so you can receive additional services from Autocillin/Adira Insurance such as the announcements of feature and service, your policy due date, latest information from Autocillin/Adira Insurance, tips, quiz, etc.
    
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12. What is meant by Previous Defect Clause? How will this clause influence any claim submission?
    Previous defect clause is an additional provision for motor vehicle policy that details any damage on your vehicle occurred before the vehicle is insured. Autocillin will not indemnify such damages. Previous defect clause will be considered as inapplicable by Autocillin immediately after a re-survey is performed over the insured vehicle, according to your disclosure that such damages exist before proposing the insurance to Autocillin.
    
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13. How to extend my Autocillin insurance policy?
    We will automatically remind you either through a letter or telephone call at least one month before your policy is due for renewal according to your data as contained in our database. Therefore, it is important for you to inform us any change to your address & telephone/cellphone number. As the next step, you can confirm to Autocillin personnel and pay the premium amount to our bank account. After the above step is completed, your policy will be extended.
    
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14. How to get further information about Autocillin product and service?
    To get further information about Autocillin, you can contact Autocillin Care at 021 390 3456, SMS Channel to 0812 111 3456, and by contacting or directly visiting our nearest representative office in your town.

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